Once you decide on an international relocation agent, a Certified Move Manager will be assigned to coordinate every aspect of your relocation from origin to destination in coordination with our U.S. agents, overseas partners and underlying carriers, all of which have long-term relationships with Liberty Relocation International and therefore have a vested interested in the success of every move.
Your Certified Move Manager is trained in all aspects of international pricing, forwarding logistics, overseas transit protection policies, customer services, documentation requirements and distribution as well as accounting processes. With an average of 20 years experience in the international relocation industry, our Move Managers know the "ins and outs" to coordinate your international relocation successfully. While your personal household effects are in transit, your Certified Move Manager will:
- Contact you within 24 hours of new move notification to exchange origin and destination contact information
- Offer a country information to help acquaint you with your destination country
- Review customs regulations and documents required for customs clearance
- Explain insurance policy and related products (if applicable)
- Confirm details and pack/load dates with you and our agent in your local area
- Reconfirm scheduled pack/load date with you and our agent in your local area the day before services are to be performed
- Contact the employee on pack/load date to ensure everything is going well and answer any questions
- Make all necessary arrangements with the underlying carriers (transport to port of exit, port of exit handling, international transportation, port of entry handling, customs clearance, transport to destination agent, delivery)
- Monitor the transport of your personal household effects from origin to destination with Liberty Relocation International. Our system is an automated date tracking workflow that prompts the Certified Move Manager to confirm services with each underlying carrier at appropriate times to ensure your shipment is transported without delay.
Contact us to arrange a free in-home or online survey of your personal household effects for a more precise estimate. Immediately after the survey we will send the results and a rate quotation in writing. |